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Kathleen M. Peterson is founder and Chief Vision Officer of PowerHouse Consulting. She is an acclaimed Call Center consultant and recognized industry visionary. Kathleen has emerged as one of the most sought-after experts and consulting partners in the field of Customer Experience.

A unique difference! Kathleen offers a refreshing and often challenging philosophy to positioning the Call Center as the true lifeline of the enterprise. With more than 23 years in the Call Center industry, Kathleen is a "working" consultant who brings energy and a wide breadth of experience to all engagements.

Kathleen is the author of many stirring articles and is published widely in the most prestigious industry journals in the U.S. and abroad. She has shared her humor, vision, and incomparable style across five continents as the keynote speaker at conferences and Fortune 500 companies.

Simply put, Kathleen will enthrall you. She cannot be described in words; she must be experienced! With her compelling and anecdotal style, Kathleen always receives high marks from her audiences. In many ways, she radically changes their view of the Call Center world.

Kathleen is a member of the National Speakers Association. She served for seven years as a Certified Associate of Incoming Calls Management Institute (ICMI) and is an active member of the Society of Telecommunications Consultants (STC). Kathleenís Rants and Raves appear monthly in the Call Center Times monthly newsletter.