Kathleen M. Peterson
is founder and Chief Vision Officer of PowerHouse Consulting.
She is an acclaimed Call Center consultant and recognized
Kathleen has emerged as one of the most sought-after experts and
consulting partners in the field of Customer Experience.
A unique difference!
Kathleen offers a refreshing and often challenging philosophy to
positioning the Call Center as the true lifeline of the
enterprise. With more than 23 years in the Call Center industry,
Kathleen is a "working" consultant who brings energy and a wide
breadth of experience to all engagements.
Kathleen is the author of many stirring articles and is
published widely in the most prestigious industry journals in
the U.S. and abroad.
She has shared her humor, vision, and incomparable style across
five continents as the keynote speaker at
and Fortune 500 companies.
Simply put, Kathleen will enthrall you.
She cannot be described in words; she must be experienced! With
her compelling and anecdotal style, Kathleen always receives
high marks from her audiences. In many ways, she radically
changes their view of the Call Center world.
Kathleen is a member of the National Speakers Association. She
served for seven years as a Certified Associate of Incoming
Calls Management Institute (ICMI) and is an active member of the
Society of Telecommunications Consultants (STC). Kathleenís
Rants and Raves appear monthly in the Call Center Times